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Cape Town

Snr Travel Consultant

New Position
• Self-starters, who are sales driven and require minimal supervision.
• Experience with FIT (Fully Independent Travellers) and Groups.
• Service orientated, destination specialists.

Job Purpose:
To successfully quote profitable tour products for existing as well as new clients.

Key Responsibilities:
• Secure business and effectively cost products.
• Understand the market and margin control.
• Build up and maintain agent/supplier relationships.
• Source new products.
• Develop own sales strategy to secure more business through existing and new agents.
• Work closely with the team to achieve goals.

• Quote and design successful, creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requests.
• Capture and confirm bookings in our in-house booking system.
• Negotiate with suppliers for better rates, cancellation policies and FOC’s.
• Find new suppliers that offer a good service and better rates.
• Follow up on quotes that have been sent out.
• Successfully run groups/tour series / FIT booking.
• Compile welcome packs itineraries.
• Create co-pilots according to an itinerary.
• Handling the 24hour emergency phone.
• Prepare guide documentation and brief guide before travel date.
• Work closely with tour guides whilst on tour.

• Instruct debtors to raise an invoice.
• Reconcile supplier invoices for processing.
• Assist debtors clerk with invoicing / collection queries.
• Reconcile tour guide expense sheets on completion of tours/check guide salary invoices.

Additional responsibilities:
• Participate in supplier training and workshops.
• Reduce the transaction turnaround time.
• Demonstrate good communication skills and customer care.
• Stay current on events and changes of suppliers/product.
• Travel on “educationals” and familiarization trips.

Sundry Areas:
It is expected of all employees to perform not only tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.

Procurement Systems Administrator

Job Purpose:
Administer allocations within the company systems as well as to maintain a complete and usable database for the whole company.

Key responsibilities:

Administer and maintain all supplier allocations for the company in Passion:
• Update allocation information for use in bookings
• Process stop sales – update system and inform agents
• Release allocations in good time
• Control usage of allocations on a daily base
• Shift allocations from agent to agent in liaison with respective contract managers
• Contact providers to increase allocations in case existing allocations run low
• Assist and advise market specialists with allocations queries
• Provide reports to assist reservations and contract managers to make decisions.
• Manage the allocation system in a manner to ensure effective utilisation of allocations and to ensure our constant readiness to satisfy booking requests.
• Train all consultants on how to use allocations.
• Understand the intricacies of the company’s products i.e. hotel types, transfers, tours etc.
• Demonstrate entrepreneurial skills i.e. understand the concepts cost, sell and profit.
• Continuously provide good service to other departments in the company.

• Load and update the company’s products and services in the database.
• Provide continuous improvement of data quality in the database; ensure that the database is consistent and easy to use.
• Automate data loading and usage where possible.
• Assist the contract managers to organise, handle and transform rates into the database.
• Ensure that client tariff requirement and production deadlines are met.
• Provide support for Passion users in the company.
• Improve product knowledge to ensure a good understanding of the company’s products.

Additional responsibilities:
• Demonstrate good communication skills and customer care.
• Be approachable and supportive to staff.
• Establish and maintain a good relationship with customers and suppliers.
• Constantly promote a positive image of the company internally and externally.
• Keep all information obtained from management confidential if not explicitly told otherwise.
• Produce the quality of service expected from Kuoni Worldwide.
• Stay current on events and changes of suppliers/products.

Sundry Areas:
It is expected of all employees to perform not only task mentioned in the job description but also direct allocated or extraordinary tasks that could arise.


Please check back later for new positions available Namibia.