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Careers

Cape Town

Sales Manager

Job Purpose:
The primary purpose of the job is to generate sales revenue from new and existing customers and maximizing revenue generation within specific key regions.

General Overview:
In this position, you will be responsible for sales methodology and managing accounts throughout the sales process including account penetration, sales process planning, negotiation, and closing.  This includes accurately forecasting business and market needs, formulating and supporting the Market Manager with a planned implementation of the sales strategy, achieving sales targets, while ensuring high customer satisfaction.

Additional responsibilities include understanding market requirements, product capabilities and future industry developments and trends; working with marketing, sales support, and other key departments within the company. The successful candidate must be solution driven.

Key responsibilities:
• Prospecting, qualifying, developing, and closing sales opportunities within defined territories
• Forecasting and tracking of sales opportunities
• Achieving sales targets
• Understanding industry trends, product capabilities and customer requirements for sourcing potential new clients
• Establishing executive level, long term customer relationship for future cross-sell and up-sell opportunities
• Ensuring customer satisfaction
• Implementing your proven sales experience, demonstrating a strategic approach with support from the Market Manager in (i) identifying market size and focus; (ii) developing sales pipelines; (iii) penetrating new accounts; and (iv) driving the sales process through the selling environment to close deals.
• Additional responsibilities as requested by your manager

Sundry Areas:
It is expected that all employees perform not only the tasks mentioned in the job description but also direct allocated or extraordinary tasks that could arise.

Requirements
• 2-4 years sales experience within either the tourism/hospitality industry
• Willingness to travel internationally (approximately 20%)
• Ability to work in a diverse, fast-paced environment and be able to navigate different cultural environments
• Strong problem solving and analytical ability
• Fluency in English is compulsory; additional languages in one or more of the target markets would be advantageous Proven Track Record in over-achieving performance targets
• Proven sales experience, demonstrating ability to (i) identify market size and focus; (ii) develop a sales pipelines; (iii) penetrating new accounts; and (iv) driving the sales process through the selling environment to close
• A relevant tertiary qualification would be advantageous (Tourism; BCom; MBA;)

IT Manager

Job Purpose:
To establish and maintain a fully operational IT system within the company, develop IT solutions for current requirements as well as lead and motivate a team of Database Administrators.

Key responsibilities:

Information Technology – South Africa
• Establish and maintain a flawless intra-network.
• Monitor incoming and outgoing data traffic.
• Oversee troubleshooting, system back-ups, archiving, disaster recovery and provide expert support when necessary.
• Implement network security and prevent virus attacks on the company’s computers and network.
• Assist in the planning and implementation of additions, deletions and major modifications to the infrastructure.
• Install and maintain hardware components of the company’s IT systems.
• Supervise the IT related work of suppliers.
• Build and maintain vendor relationships and manage the purchase of hardware and software products.
• Negotiate the best rates and quality for hardware & software.
• Acquire in-depth knowledge of the company’s database.
• Establish and maintain a host-to-host connection to the company’s agents.
• Develop IT-based solutions to improve workflow within the company and towards partners.
• Monitor & improve the quality of data loaded in our database.
• Manage and develop upgrades to the company’s telephone system and mobile phones.
• Respond to escalated IT related issues.

Information Technology – Namibia
• Oversee setup and maintenance of a stable IT infrastructure.
• Plan and coordinate modifications or additions to the existing IT infrastructure.
• Monitor IT system performance in conjunction with IT technician on site to ensure an efficient and secure IT system.
• Ensure that IT systems are in accordance with Private standards.
• Do a regular audit of systems – backups, inventory, documentation, IT procedures, user experience and overall system performance.
• Oversee IT supplier relations and oversee negotiation for IT purchases.

Human Resources
• Supervise, train and motivate the IT Support technician(s).
• Keep records on any kind of leave / off days / additional days worked.
• Be approachable and supportive to your staff.
• Ensure open communication and information policy and have regular meetings with your staff.
• Establish clear targets for your staff, carry out annual performance appraisals and be involved in any required disciplinary procedures.
•Ensure proper training for new staff in coordination with HR.

Additional responsibilities:
• Support and train staff members on IT related issues.
• Ensure that the company assets are maintained responsibly.
• Communicate relevant IT related information to managers / company in a timely manner.
• Support the decision-making process of management by giving input.
• Keep all information obtained from management confidential if not explicitly told otherwise.

Sundry Areas:
It is expected of all employees to perform not only task mentioned in the job description but also direct allocated or extraordinary tasks that could arise.

Namibia

Contracting Executive

Job Purpose:
The main purpose of this position is to implement continuous improvement processes to improve the quality of service related to ad-hoc contracting. To achieve best rates/conditions and improve and maintain the company’s level of quality services provided to our agents and passengers as well as to sell profitably.

Key responsibilities:
• Conduct robust and regular analysis of existing contracting processes and proactively implement continuous improvement plans.
• Ensure that any bottlenecks in contracting processes are speedily resolved.
• Provide our clients with products in line with their markets.
• Meet the deadlines from our clients at all times.
• Adhere to a speedy turnaround time for internal customers.
• Find new suppliers/products that offer a good service and better conditions.
• Negotiate with supplier’s best possible rates and conditions.
• Negotiate with suppliers in case of cancellations or when in need of better rates for specific cases.
• Ensure the maximum profitability possible on your supplier’s portfolio.
• Establish clear targets with suppliers
• Support the sales team to have the best deals and most favourable conditions
• Gain more product knowledge of Southern Africa and communicate this knowledge to staff/train.
• Liaise between departments, solve queries and maintain communication between all departments.
• Establish & maintain a constant flow of information within the company.
• File all correspondence, information according to the defined process
• Establish, maintain and optimize a good relationship with suppliers, and correspond with them regularly.
• Participate in domestic travel shows.
• Negotiate overrides & brochure contributions.
• Support the contracting coordinator team in issuing agents contracts

Additional responsibilities:
• Know what we sell
• Be aware of our competitors’ products
• Travel on educationals and familiarizations trips to Southern Africa
• Monitor quality of products at all times and keep up to date with product changes.
• Produce the quality of service expected from Kuoni Worldwide.
• Demonstrate good communication skills and customer care.
• Constantly promote a positive image of the company internally and externally.
• Support the decision-making process of management by giving input.
• Keep all information obtained from management confidential if not explicitly told otherwise.

Sundry Areas:
It is expected of all employees to perform not only task mentioned in the job description, but also direct allocated or extraordinary tasks that could arise.