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Careers

Cape Town

Systems / Database Administrator

Job Purpose:
Administer allocations within the company systems as well as to maintain a complete and usable database for the whole company.

Key responsibilities:
Allocations
• Administer and maintain all supplier allocations for the company in Passion:
• Update allocation information for use in bookings
• Process stop sales – update system and inform agents
• Release allocations in good time
• Control usage of allocations on a daily base
• Shift allocations from agent to agent in liaison with respective contract managers
• Contact providers to increase allocations in case existing allocations run low
• Assist and advise market specialists with allocations queries
• Provide reports to assist reservations and contract managers in making decisions.
• Manage the allocation system in a manner to ensure effective utilisation of allocations and to ensure our constant readiness to satisfy booking requests.
• Train all market specialists on how to use allocations.
• Understand the intricacies of the company’s products i.e. hotel types, transfers, tours etc.
• Demonstrate entrepreneurial skills i.e. understand the concepts cost, sell and profit.
• Continuously provide good service to other departments in the company.

Database
• Load and update the company’s products and services in the database.
• Provide continuous improvement of data quality in the database; ensure that the database is consistent and easy to use.
• Automate data loading and usage where possible.
• Assist the contract managers to organise, handle and transform rates for the database.
• Ensure that client tariff requirements and production deadlines are met.
• Provide support for Passion users in the company.
• Improve on product knowledge to ensure good understanding of the company’s products.

Additional responsibilities:
Demonstrate good communication skills and customer care.
• Be approachable and supportive to staff.
• Establish and maintain a good relationship with customers and suppliers.
• Constantly promote a positive image of the company internally and externally.
• Keep all information obtained from management confidential if not explicitly told otherwise.
• Produce the quality of service expected from Kuoni Worldwide.
• Stay current on events and changes of suppliers/products.

Sundry Areas:
It is expected of all employees to perform not only task mentioned in the job description but also direct allocated or extraordinary tasks that could arise.

Senior Market Specialist / Travel Consultant (2 positions available)

New Position
• Candidates will be based in our German Department, but do not have to be German speaking.
• It will be most helpful, but not essential, if Portuguese is a spoken language.
• Self-starters, who are sales driven and require minimal supervision.
• Experience with FIT (Fully Independent Travellers) and Groups.
• Service orientated, destination specialists.

 

Job Purpose:
To successfully quote profitable tour products for existing as well as new clients.

Key Responsibilities:
Sales
• Secure business and effectively cost products.
• Understand the market and margin control.
• Build up and maintain agent/supplier relationships.
• Source new products.
• Develop own sales strategy to secure more business through existing and new agents.
• Work closely with the team to achieve goals.

Operations
• Quote and design successful, creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requests.
• Capture and confirm bookings in our in-house booking system.
• Negotiate with suppliers for better rates, cancellation policies and FOC’s.
• Find new suppliers that offer a good service and better rates.
• Follow up on quotes that have been sent out.
• Successfully run groups/tour series / FIT booking.
• Compile welcome packs itineraries.
• Create co-pilots according to an itinerary.
• Handling the 24hour emergency phone.
• Prepare guide documentation and brief guide before travel date.
• Work closely with tour guides whilst on tour.

Financial
• Instruct debtors to raise an invoice.
• Reconcile supplier invoices for processing.
• Assist debtors clerk with invoicing / collection queries.
• Reconcile tour guide expense sheets on completion of tours/check guide salary invoices.

Additional responsibilities:
• Participate in supplier training and workshops.
• Reduce the transaction turnaround time.
• Demonstrate good communication skills and customer care.
• Stay current on events and changes of suppliers/product.
• Travel on “educationals” and familiarizations trips.

Sundry Areas:
It is expected of all employees to perform not only tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.

MICE, Project Coordinator (French Speaking)

Job Purpose:
To effectively quote, manage and execute all meetings, incentives and events in Southern Africa for Kuoni Destination Management.

Key responsibilities:
• Prepare customized proposals based on client brief including intensive research into products available to tailor make a proposal
• Quoting of correct costing in Excel and Passion according to company guidelines with a detailed and creative description of proposed itinerary and services
• Implement ground arrangements & domestic/regional reservations for programs including the booking of venues, décor supplies, technical suppliers etc.
• Negotiate with relevant suppliers for special rates in order to obtain business
• Renegotiate rates with relevant suppliers once business has been secured in order to increase margin
• Management of financials pertaining to the event
• Input all relevant data into Passion or any other software used to sell our products e.g. EventPro.
• Keep an up-to-date list of additional freelance staff for events e.g. to man a hospitality desk
• Hiring of additional staff for events (e.g. to man a hospitality desk) upon approval of your superior
• Onsite management of actual event including meet & greet, check-in, function management, conference coordination, transport facilitation etc
• Compile detailed cost analysis and final invoicing
• Keeping updated suppliers lists and contact details
• Travel nationally / regionally if required

Additional responsibilities:
• Maintain good product knowledge of hotels, convention venues and services and maintain close working relationships with the relevant personnel
• Keep up to date with product changes
• Produce the quality of service expected from Kuoni Worldwide
• Demonstrate good communication skills and customer care
• Constantly promote a positive image of the company internally and externally
• Assist the Divisional Manager in his / her absence with checking quotations

Sundry Areas:
It is expected of all employees to perform not only tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.

Namibia

Contracting Executive

Job Purpose:
The main purpose of this position is to implement continuous improvement processes to improve the quality of service related to ad-hoc contracting. To achieve best rates/conditions and improve and maintain the company’s level of quality services provided to our agents and passengers as well as to sell profitably.

Key responsibilities:
• Conduct robust and regular analysis of existing contracting processes and proactively implement continuous improvement plans.
• Ensure that any bottlenecks in contracting processes are speedily resolved.
• Provide our clients with products in line with their markets.
• Meet the deadlines from our clients at all times.
• Adhere to a speedy turnaround time for internal customers.
• Find new suppliers/products that offer a good service and better conditions.
• Negotiate with supplier’s best possible rates and conditions.
• Negotiate with suppliers in case of cancellations or when in need of better rates for specific cases.
• Ensure the maximum profitability possible on your supplier’s portfolio.
• Establish clear targets with suppliers
• Support the sales team to have the best deals and most favourable conditions
• Gain more product knowledge of Southern Africa and communicate this knowledge to staff/train.
• Liaise between departments, solve queries and maintain communication between all departments.
• Establish & maintain a constant flow of information within the company.
• File all correspondence, information according to the defined process
• Establish, maintain and optimize a good relationship with suppliers, and correspond with them regularly.
• Participate in domestic travel shows.
• Negotiate overrides & brochure contributions.
• Support the contracting coordinator team in issuing agents contracts

Additional responsibilities:
• Know what we sell
• Be aware of our competitors’ products
• Travel on educationals and familiarizations trips to Southern Africa
• Monitor quality of products at all times and keep up to date with product changes.
• Produce the quality of service expected from Kuoni Worldwide.
• Demonstrate good communication skills and customer care.
• Constantly promote a positive image of the company internally and externally.
• Support the decision-making process of management by giving input.
• Keep all information obtained from management confidential if not explicitly told otherwise.

Sundry Areas:
It is expected of all employees to perform not only task mentioned in the job description, but also direct allocated or extraordinary tasks that could arise.