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Careers

Cape Town

Snr Travel Consultant

New Position
• Self-starters, who are sales driven and require minimal supervision.
• Experience with FIT (Fully Independent Travellers) and Groups.
• Service orientated, destination specialists.

Job Purpose:
To successfully quote profitable tour products for existing as well as new clients.

Key Responsibilities:
Sales
• Secure business and effectively cost products.
• Understand the market and margin control.
• Build up and maintain agent/supplier relationships.
• Source new products.
• Develop own sales strategy to secure more business through existing and new agents.
• Work closely with the team to achieve goals.

Operations
• Quote and design successful, creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requests.
• Capture and confirm bookings in our in-house booking system.
• Negotiate with suppliers for better rates, cancellation policies and FOC’s.
• Find new suppliers that offer a good service and better rates.
• Follow up on quotes that have been sent out.
• Successfully run groups/tour series / FIT booking.
• Compile welcome packs itineraries.
• Create co-pilots according to an itinerary.
• Handling the 24hour emergency phone.
• Prepare guide documentation and brief guide before travel date.
• Work closely with tour guides whilst on tour.

Financial
• Instruct debtors to raise an invoice.
• Reconcile supplier invoices for processing.
• Assist debtors clerk with invoicing / collection queries.
• Reconcile tour guide expense sheets on completion of tours/check guide salary invoices.

Additional responsibilities:
• Participate in supplier training and workshops.
• Reduce the transaction turnaround time.
• Demonstrate good communication skills and customer care.
• Stay current on events and changes of suppliers/product.
• Travel on “educationals” and familiarization trips.

Sundry Areas:
It is expected of all employees to perform not only tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.

Procurement Systems Administrator

Job Purpose:
Administer allocations within the company systems as well as to maintain a complete and usable database for the whole company.

Key responsibilities:

Allocations
Administer and maintain all supplier allocations for the company in Passion:
• Update allocation information for use in bookings
• Process stop sales – update system and inform agents
• Release allocations in good time
• Control usage of allocations on a daily base
• Shift allocations from agent to agent in liaison with respective contract managers
• Contact providers to increase allocations in case existing allocations run low
• Assist and advise market specialists with allocations queries
• Provide reports to assist reservations and contract managers to make decisions.
• Manage the allocation system in a manner to ensure effective utilisation of allocations and to ensure our constant readiness to satisfy booking requests.
• Train all consultants on how to use allocations.
• Understand the intricacies of the company’s products i.e. hotel types, transfers, tours etc.
• Demonstrate entrepreneurial skills i.e. understand the concepts cost, sell and profit.
• Continuously provide good service to other departments in the company.

Database
• Load and update the company’s products and services in the database.
• Provide continuous improvement of data quality in the database; ensure that the database is consistent and easy to use.
• Automate data loading and usage where possible.
• Assist the contract managers to organise, handle and transform rates into the database.
• Ensure that client tariff requirement and production deadlines are met.
• Provide support for Passion users in the company.
• Improve product knowledge to ensure a good understanding of the company’s products.

Additional responsibilities:
• Demonstrate good communication skills and customer care.
• Be approachable and supportive to staff.
• Establish and maintain a good relationship with customers and suppliers.
• Constantly promote a positive image of the company internally and externally.
• Keep all information obtained from management confidential if not explicitly told otherwise.
• Produce the quality of service expected from Kuoni Worldwide.
• Stay current on events and changes of suppliers/products.

Sundry Areas:
It is expected of all employees to perform not only task mentioned in the job description but also direct allocated or extraordinary tasks that could arise.

Namibia

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