Terms and Conditions

1. Kuoni Private Safaris (Pty) Ltd. (The Company), Registration Number 2002/030353/07 is a registered member of the Southern African Tourism Services Association (SATSA) and possesses all licenses and permits necessary to conduct business as a tour operator in Southern Africa.
   
   
2. The Company acts as an agent / broker in packaging tours and travel arrangements utilizing the products of various travel suppliers. While the company makes every effort - to engage quality suppliers among the airlines, hotels, tour operators and other service providers - to ensure that the various services making up the different tours will be carried out efficiently and as specified it does not have direct control over the provision of services of suppliers and shall not be liable for any loss, damage, injury, additional cost, delay, irregularity that may be occasioned by any error or default, act or omission of any supplier in carrying out the arrangement of any tour or otherwise in connection therewith.
   
   
3. The Company shall not be liable for any loss, damage, or expense of any nature whatever suffered by the client or any traveller arising from the loss of or any damage to any property; the cancellation or curtailment of any tour; sickness, quarantine, weather conditions, war, strikes, riots and/or any other cause of any nature whatever, however caused and whether as a result of the company's negligence or otherwise.
   
   
4. Should sickness or accident interrupt a tour, the company shall not be liable for any loss, damage or expense arising there from, whether as a result of the company's negligence or otherwise; and refund, either total or partial, of money paid. The company recommends that the client takes out the necessary insurance to protect against any such eventuality.
   
   
5. Travellers shall be solely responsible for complying with the formalities required by police, customs, health and all other authorities at the point of departure, at the destination and whilst in transit.
   
   
6. The company reserves the right to decline, to accept or retain any traveller as a member of any group or on any tour at any time as a result of the non-payment of any amount due by the client or if such client interferes with any other member of any group and/or causes any disturbance or nuisance.
   
   
7. Should the company appoint a tour leader or guide in respect of any tour, then the client must accept all reasonable instructions of such tour leader or guide.
   
   
8. The company reserves the right to alter or substitute routes, refreshments, meals, accommodation, itineraries, tours, services, vehicles and/or arrangements should conditions necessitate and will offer substitutes of equal value and will inform the client of any known changes before departure.
   
   
9. Any claim or dispute which may arise between client and the company including any claim for loss or damage due to injury to person or property shall be resolved by arbitration in accordance with the laws of the Republic of South Africa.
   
   
10. Should the reservation be cancelled the following cancellation fees will be due: - on local tours: less than 48 hours prior to travel date 50%, less than 24 hours 100% - in overland tours: less than 7 days prior to travel date: 50%, less than 72 hours 100%